Privacy Policy

PropInsight (“we,” “our,” or “us”) operates the PropInsight platform at propinsight.io (the “Service”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

2. How We Use Your Information

• Provide, operate, and improve the Service.
• Authenticate your identity and manage your account.
• Process subscription payments through Stripe.
• Send transactional emails (account verification, billing receipts).
• Analyze usage trends via Google Analytics to improve product features.
• Respond to your support inquiries.
• Detect and prevent fraud or misuse.

We do not sell your personal information to third parties.

3. How We Share Your Information

We share information only with the following categories of service providers, strictly to operate the Service:

We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of PropInsight, our users, or the public.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at hello@propinsight.io. Some data may be retained for legal or fraud-prevention purposes for a limited period after deletion.

5. Security

We use industry-standard safeguards including encrypted connections (HTTPS), secure credential storage via Firebase, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use the following types of cookies:

• Strictly necessary — session cookies required for you to log in and use the Service.
• Analytics — Google Analytics cookies that help us understand aggregate usage patterns. These cookies may be blocked using browser extensions or your browser’s built-in privacy controls.

7. SMS Communications

If you provide your mobile phone number and opt in to receive text messages from PropInsight, the following terms apply:

• Your mobile phone number will not be shared with third parties/affiliates for marketing or promotional purposes.
• Message frequency varies depending on your account activity and the notifications you have enabled.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any message we send you. For assistance, reply HELP or contact us at hello@propinsight.io.

8. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out — we do not sell personal information, so no opt-out is required.
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at hello@propinsight.io. We will respond within 45 days as required by law.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: